Terms & Conditions

Terms & Conditions

Drawn up by RixWood, LLC on 03 July 2012 in Riga, Latvia

Please read the following information carefully. In using this website You are deemed to have read and agreed upon the following terms and conditions: 

This agreement on terms and conditions makes up the contract between You, hereinafter referred to as the “Customer” and LLC “RixWood”, hereinafter referred to as the “Company”, and is to apply to your use of the Company’s website http://www.rixwood.eu, hereinafter referred to as the “Website”, and any products and/or services related to the Website and/or delivered by the Company. 

Any additions, alterations or amendments to this document or any order that is subject to additional, altered or amended terms and conditions is to be void and invalid unless otherwise agreed upon in writing by both the Customer and the Company. These terms and conditions are subject to change without prior written notice at any time, at the sole discretion of the Company. 

All terms and conditions stated herein rewrite and cancel any terms and conditions on the Website or elsewhere. By accessing and/or using any part of the Website the Customer agrees to become bound by these terms and conditions. 

Using the Website

The Company is not liable for the Customer’s use of any information or material on the Website and it is at all times responsibility of the Customer to ensure that any product, service or information available through the Website meets its specific requirements.

 It is not allowed to purchase from the shop accessed through the Website if one is under the age of 18, unless permitted by one’s parents or guardians. By using the purchase options on the Website the Customer acknowledges the Company it complies with this provision.

 Unauthorized use of the Website may lead up to a claim for loss and/or damage and/or be an administrative or a criminal offense.The Customer is responsible for compliance with all applicable laws when accessing or using any part of the Website.

Prices & Payment

All prices for products on the Website are set in Euros (€). Price indications in any other currency, if any, are used only for informative purposes. These indications under no circumstances shall be seen as separate or exact prices as these are subject to constant change due to changing currency rates. 

Prices for products are quoted as VAT included (where applicable). Prices do not include shipment costs, insurance, government fees, import duties, surcharges or any other fees or charges unless explicitly stated by the Company otherwise.

The total amount due upon the order is the sum of the ordered product(s) price(s) and the shipment costs. The Customer shall pay the total sum due either by PayPal© or through other online payment service provider indicated on the Website. The payment service provider shall bear full responsibility for provided services and their performance and the Company is not to be held responsible for any failure or inaccuracies in payments, nor is it to give any support for the Customer payments. 

The Company reserves the right to change the products’ prices at any time. The total sum due stated in the order confirmation will be based upon the Euro prices in effect.

Where obvious pricing errors on the Website have occurred, the Company reserves the right to cancel the order or charge the Customer for the price difference. 

Ordering Products

The description of products & services of the Company is given providing maximum details in order to enable our customers to assess the offer properly. The presentation of the characteristics of the displayed products might not be fully accurate due to elements or circumstances beyond the control of the Company, which is not to be held responsible if so it occurs. 

Any order is binding only upon the confirmation given by the Company, unless agreed otherwise in writing. For any order only such descriptions, information and/or other announcements are applicable, which are available at the time when the order is placed. Any descriptions, information and/or announcements added, removed or changed after the order is placed may not be applicable to that order and products purchased thereof. 

The Customer shall check the order confirmation carefully and report to the Company all errors or inaccuracies found in the order confirmation data within seven days after the order confirmation has been received or before the product has been shipped to the Customer depending on which occurs sooner. The Customer is fully liable for any failure to do so in the given time as it may result in not-receiving expected performance or may lead to additional fees or charges.  

The Company reserves the right to change its stock availability on the Website and/or elsewhere to add, change or remove items from the product range before an offer (an order) becomes binding. 

The Customer bears full responsibility for the contents and/or materials communicated or filed to the Company for purpose of customizing (engrave) the product(s) and their compliance with the law applicable to the Customer by this agreement or otherwise. The Customer shall not include any offensive or abusive content or that prohibited by law and the Company reserves the right to postpone and/or cancel the order of the Customer, both before and after it becomes binding, where this provision on the sole discretion of the Company seems not complied with. 

Delivery & Shipment

Delivery time for the ordered product(s) begins upon confirmation of the order by the Company as on the next business day after the payment for the ordered product(s) is received. When more than one product is ordered the longest delivery time of an individual product shall apply. Standard delivery time is thirty (30) days, if not agreed otherwise when confirming the order. 

Product(s) is to be shipped by a third party (TNT or other) selected by the Company to the shipping address provided by the Customer. The Customer is responsible for providing correct address data. Providing incorrect or incomplete address data may lead to shipment failure and/or additional fees. The delivery is deemed to take place and performed upon consignment of product(s) to the shipment service provider. 

The Customer will be informed in advance on the shipping costs and is aware that these costs are to be added to the product’s price. Any shipment is to take place only after the payment of the shipping costs has been received.

Shipping costs may vary depending on the shipping address and the number and variety of items ordered. The Customer is aware that the shipping costs cannot be refunded after a shipment has been sent. 

The Company is not to be held responsible for a delay in delivery where such a delay is caused by negligence of the Customer (not paying the amount due upon the order, etc.), nor it shall bear any responsibility for the shipment services performed by a third party.   


The Company guarantees that within a period of three (3) months after the product(s) are received by the Customer; the product(s) will remain free of material defects provided that all manuals and instructions given for the purchased product are complied.

The Company is responsible for defects or damages that occur due to the faulty production, only. Furthermore, whatever defects or damages or whatever the cause of defects or damages there is, the Company’s liability shall not exceed the purchase value of the respective product. 

The Company is not responsible for defects or damages that are caused by a failure to follow the manuals and instructions for the purchased product(s). The warranty is not applicable where defects or damages has occurred due to the faulty usage or storage, for example, that are caused by dropping, breaking or damaging the item(s). 

The warranty does not cover issues with a product(s) resulting from external causes such as humidity, frost, fire, water, collision, theft, vandalism, abuse, misuse, mishandling, negligence, alteration, accident, explosion, natural disaster or acts of God. 

Where the faulty or damaged product(s) is returned and the respective damage or defect is covered by the warranty, the Company will repair or replace the product(s) and reship it free of charge.  

Where the faulty or damaged product(s) is returned and the respective damage or defect is not covered by the warranty, the Company may charge the Customer for the repair or replacement of product(s) as well as addition shipping costs. 

The Customer also has the right to return the undamaged product(s) within fourteen (14) days after the shipment is received, under the condition that the returned product(s) is in proper shape and its original packaging, and the Company shall refund the price of the product(s) within thirty (30) days after receiving the returned product. This does not apply to customized and/or individualized item(s). The shipping costs are not refundable.  

The customer is obliged to contact the Company by e-mail before the product(s) is returned. Upon an agreement on returning the product(s), the Customer, when returning the product(s), must follow the instructions provided by The Company. 

Copyright & Other Intellectual Property

All content, information and material posted on the Website are subject to copyrights owned by the Company. All rights reserved. Any reproduction, retransmission, republication, or other use of all or part of the content found on the Website is prohibited, unless a prior written permission of the Company is received. 

It is allowed to download or print the contents of the Website for personal and non-commercial use, only. It is also allowed for third party individuals to copy the content of the Website for personal use on condition that recognition of the Website and/or the Company as the source is provided. 

All names, logos, trademarks, service marks of the Company appearing on the Website are owned or duly used by the Company and it is strictly forbidden to use, distribute, modify, copy, upload, transmit, reproduce or republish them in any form or shape, unless a prior written permission of the Company is received. 

It is prohibited to duplicate, copy, distribute, trade, or reissue all or any part of the products of the Company in any form or shape, unless a prior written permission of the Company is received.

It is on the sole discretion and responsibility of the Customer to ensure it does not violate the copyrights or other intellectual property rights of any third party when using the Website. The Customer bears full responsibility for the contents and/or materials communicated or filed to the Company to customize (engrave) the product(s) according to his/her wish or for other purpose and acknowledges the Company that copyrights or other intellectual property rights of the third parties are not violated by the actions of the Customer. The Customer shall answer to and be liable for any copyright claim or similar derived from the acts of and/or usage of the Website by the Customer. 

Privacy Statement & Confidentiality

The Company is committed to protect privacy of the Customer. Any information collected from individual customers will be used only on a need to know basis by persons authorized by the Company. The Company will investigate any unauthorised actions against computer systems and/or data with a view to prosecute and/or take civil proceedings against those responsible. 

Information given by the Customer is deemed to be confidential and therefore will not be disclosed to any third party except when it is necessary to disclose it on a need to know basis to our partners (for shipment purposes as example) to fulfil our duties under the order of the Customer and/or when it is legally required to do so by the competent authorities. 

In any case, the Company will not sell, share, or rent personal information of the Customer to any third party or use e-mail address of the Customer for unsolicited mail, as well as, we will not provide personal information of the Customer to any third party for their marketing purposes. 

Links from the Website

The Company has no control over the nature, content and availability of the other websites linked from the Website and therefore it takes no responsibility for the content, functionality and privacy practices of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. The Company shall bear no responsibility for any loss or damage caused by or resulting from your disclosure of personal information to third parties whatsoever. 


Cookies are used in some areas of the Website to enable the functionality of this area and ease of use for those visiting. Some of our affiliate partners may also use cookies. If the Customer has set its browser to reject cookies, the Website will not identify him/her on his/her entrance and one will need to identify himself/herself, where needed, on each occasion. 

Log Files

IP addresses are used to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times, URL requested, and referral URL. This information is not shared with third parties and is used only within the Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission. 

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party nor which could have been reasonably foreseen and/or evaded, including but not limited to, any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made disaster, mishap or accident which causes the termination of an agreement or contract concluded. Any party affected by such event shall forthwith inform the other party of the same and shall use all reasonable endeavours to comply as far as it is possible with the terms and conditions of any agreement contained herein. 

Other Provisions

These Terms & Conditions shall be interpreted, construed and governed by the laws in force in the Republic of Latvia, without reference to conflict of laws principles. Both parties hereby agree to submit to the jurisdiction of the courts of the Republic of Latvia and to waive any objections based upon venue. 

Where any particular provision or condition of this agreement becomes invalid or inapplicable, it does not affect validity of the other provisions hereof and such invalid or inapplicable provisions or conditions are deemed to be omitted. 

No waiver of any of the provisions of this or any agreement shall be effective unless it is expressly stated in writing to be such and signed by both Parties. 


Contact information of the Company can be found on our Contact link on the Website or via the Company’s stated telephone, fax or mobile telephone numbers. 

The Company is established under laws and regulations of the Republic of Latvia and registered in the State Enterprise Register under No. 50103555111.